Frequently asked questions about storage

The warehouse, in the Valbonne area, is not open to the public and its address is never published. Every item carries a label with a unique code, and every entry and exit is scanned and recorded.

Every item carries a label with a unique code and at least one photo. It is scanned at every move, and every move is recorded. You can see its history in your client area.

Only the account holder can request a delivery or a full return. Items are handed over to them in person, against a signature and a proof photo. Handover to a third party is not offered for now.

A delivery address you have never used is confirmed with a code sent by text to your number. An alert email also lets you cancel the request for 24 hours.

No. The warehouse is a closed facility without air conditioning. We therefore do not promise a constant temperature or humidity level.

Electronics, vinyl records, candles, leather: point them out on inventory day and pack them carefully. For these items, normal changes in temperature and humidity are not covered.

No. A damp, mouldy or infested item is refused, to protect everyone’s belongings. The team may also refuse items that show signs of damp.

Empty it, defrost it and let it dry before pickup day. Items that show signs of damp may be refused (section 7 of our terms).

No. The warehouse is not open to the public, and collection on site is not offered at present. Your photo inventory replaces the visit: you ask for an item, we deliver it to you.

We serve 47 postcodes in the Alpes-Maritimes, along the coast from Théoule to Menton and inland as far as Gréolières, Levens and Contes. Depending on the town, the pickup carries a zone surcharge. In detail: zone A with no surcharge, zone B +€20 and zone C +€45.

It cannot be booked online. Call us or write to us: we review every request and prepare a tailored quote.

No. The pickup adds €15 per floor without a lift, up to 5 floors. Above that, we prepare a tailored quote.

€49 per delivery, however many items it includes. The rest stays in storage. From the next billing period, your monthly fee follows the remaining volume, with a 3 m³ minimum.

Yes. The account holder checks each item, notes any reservations and signs. If nobody is there, the items go back to the warehouse and we rebook the delivery with you.

Add your new address from your client area. If it is outside our area, call us before requesting the delivery: we look at every request.

Your belongings come with included cover, under section 14 of our terms. If an item is lost, stolen or damaged during transport or storage, we compensate you. The limit is €3,000 per customer, for all your items together.

Yes, with the enhanced cover option: the limit rises to €10,000, for €9 more per month. You choose it when you order, and it applies for the whole subscription.

On the replacement value of the item on the day of the loss, less wear and tear, with supporting documents. The signed inventory and its photos are the reference.

Wear or an inherent defect in an item, and poor packing done by you. Undeclared box contents are not covered either. For sensitive items, normal changes in temperature and humidity are excluded. Sentimental value is never compensated.

Yes. AzurMove holds professional and public liability insurance. Its limits are set out in section 14 of our terms, and the certificate is available on request.

3 months, starting when you sign the inventory. After that, storage continues month by month, and you can stop with one month’s notice.

Request the full return of your items from your client area. The subscription ends on the later of two dates: the end of the minimum term or the end of notice. We show you that date before you confirm.

Yes. It follows the pickup price list, from €89, depending on volume, floor and zone. There are no set-up fees and no cancellation fees.

Yes, from your client area, until it is assigned to a round: the amount paid is then refunded in full. After that, contact us and we will postpone or cancel it with you.

Yes, as a consumer: 14 days from the confirmation of your pickup order. If the service has already started, the part already provided remains payable.

Any change is announced in writing at least one month in advance. You can then ask for your items back, without owing the remaining months of your minimum term.

€19 per m³ per month, based on the volume stored. The minimum billed is 3 m³, which is €57 a month. The pickup is paid when you order, from €89.

It is the volume measured at your home, item by item, rounded up to the next 0.5 m³. The 3 m³ minimum then applies.

No, it is an estimate based on the current price list. The volume is checked at your home before anything is loaded. If the measured volume exceeds the estimate by more than 10%, a new price is shown to you. Nothing leaves without your agreement.

Send photos of your belongings during booking or from your client area. If we confirm a guaranteed volume, it becomes the reference for your pickup. Until you are notified, the estimate remains indicative.

The pickup and any options are paid by card when you order, through Stripe. Storage is charged every month on the date you signed the inventory. The first month is charged in full.

No: VAT not applicable, art. 293 B of the French General Tax Code (CGI). The prices shown are what you pay.

Yes. We work out tailored terms based on volume, how often you need us and the addresses involved. Describe your needs on the Business page.

Furniture, boxes, appliances, bikes and household belongings, from the living room to the garden. Every item is measured, labelled and photographed at pickup.

Flammable, hazardous or pressurised products, weapons and unlawful items. Food, plants and animals. Damp, mouldy or infested items. Cash, jewellery and irreplaceable original documents. Motor vehicles.

An oversized or very heavy item needs a prior review. It cannot be booked online: call us for a tailored quote.

An item worth more than your cover limit needs our prior written agreement. Jewellery, cash and valuable works of art are excluded.

You pack what needs packing, or you choose the packing service, from €49. The team then brings boxes and protection and packs with you. A sealed box is not opened unless there is serious doubt about its contents.

Tick your furniture in the online estimator, or start from a typical home. The volume is then checked at your home on pickup day.

We group pickups and deliveries on Mondays, along the coast and inland. A request confirmed before Friday 11:59 pm goes out the following Monday, subject to space.

No, the first pickup always follows the Monday round. The booking offers you the next available Mondays.

The express option delivers within two working days, for €150 extra. A request confirmed after 6 pm, at the weekend or on a bank holiday counts from the next working day.

In the morning, from 8 am to 12 noon, or in the afternoon, from 1 pm to 6 pm. We confirm your slot with the request, then remind you of it the day before.

The round moves to the next working day. The Friday cut-off stays the same, and the exact date is in your confirmation.

No. The online estimate works without an account. You need one to book the pickup and then follow your inventory.

Your photo inventory, your requests, your invoices and a message thread with the team. From there you request a delivery, an extra pickup or the full return.

Yes. Search by name or filter by category. You can also rename an item, describe what is in a box and add keywords.

Yes. The signed inventory is emailed to you as a PDF. It also stays available in your client area.