Terms and conditions of sale

AzurStock is an AzurMove service. AzurMove is the trade name of Valentin Resin, sole trader (French “entrepreneur individuel”, EI), SIREN 891 066 581, SIRET 891 066 581 00028, whose address is 1460 chemin des Terriers, 06600 Antibes, France (“AzurStock”, “we”). Pickups, transport and deliveries are performed by the AzurMove teams.

These Terms apply to any order placed on azurstock.fr by a consumer (an adult natural person acting for non-professional purposes) for an address within the service area. Business customers are covered by a dedicated contract (prices set by that contract); failing such a contract, these Terms apply to them except for the provisions specific to consumers.

The applicable version is the one in force on the day of your order, dated at the top of this page. For an ongoing subscription, any change to these Terms or to the pricing grid is notified to you in writing at least one month before it takes effect; you may then request the return of your belongings without the remaining committed months being due.

• “Items”: the movable goods you entrust to us, each identified by a label and at least one photo.
• “Estimated volume”: the volume computed online from the items you declare (catalogue of standard volumes) or entered directly.
• “Guaranteed volume”: a volume validated by AzurStock from your photos when you request a guaranteed price.
• “Measured volume”: the sum of the volumes recorded item by item on pickup day (dimensions in centimetres rounded up, AzurStock boxes with a fixed volume, or the catalogue's standard volume).
• “Billed volume”: the measured volume rounded up to the next 0,5 m³, with a minimum of 3 m³.
• “Pickup”: collection of your items at your address, with a contradictory inventory (“check-in”) that you sign.
• “Partial delivery”: delivery to your address of a selection of items, the rest remaining in storage.
• “Full return”: delivery of all your items, which ends the subscription.
• “Round”: the grouped Monday run of our team for deliveries and pickups validated before the cut-off.
• “Cut-off”: Friday at 11:59 pm (Paris time): requests validated before it join the following Monday's round.
• “Customer space”: your account on azurstock.fr (photo inventory, requests, invoices, messaging).
• “Pricing grid”: the prices in force, published on the Pricing page and versioned.

Estimate. You estimate your volume online, without an account, from your items or from a volume. The result is indicative: a range from −10 % to +15 % is displayed, together with the minimum billed volume and the rounding rule. The quote is kept for 7 days; after that it is recomputed with the grid in force.

Address, date and options. You enter the pickup address (floor, lift, truck access), a preferred day and a time slot (morning 8 am – 12 pm or afternoon 1 pm – 6 pm), then your options (packing pack, enhanced insurance). An address outside the service area cannot be ordered online: we prepare a tailored quote.

Account. You create your account (or sign in) and confirm your email address. One account per household: the account holder is our sole contact for any request concerning the items.

Summary and acceptance. The summary details what is paid immediately (pickup and options) and what will be charged monthly (storage). You certify that you are an adult with legal capacity and you accept these Terms and the privacy policy by ticking the boxes provided.

Pickup payment. The pickup and options are paid by card through our payment provider Stripe. Your card is securely saved for the subscription and later services; AzurStock never stores your card number.

Confirmation. Once payment is confirmed, the intervention date is set and confirmed to you by email (and by SMS if you accepted it). The contract is concluded at this confirmation.

Pickup and check-in. On the agreed day, the team inventories your items with you, you validate the volume and the price, then you sign the inventory (section 7). The storage subscription starts at that signature.

All prices are in euros, without VAT: VAT not applicable, art. 293 B of the French General Tax Code (CGI). They come from a single, versioned pricing grid published on the Pricing page; every quote and invoice itemises them. The amounts below are those of the grid in force on the date of these Terms; in case of discrepancy, the grid displayed at the time of your order prevails.

When it is displayed on the site, the “Premier mois à 1 €” offer applies under the following conditions, which supplement those shown next to the offer: Offre valable une fois par foyer, sur le stockage du premier mois jusqu'à 10 m³, avec engagement de 3 mois et carte bancaire enregistrée. Enlèvement facturé au tarif en vigueur.

• It covers only the first month of storage, up to 10 m³ billed: any volume above that limit is charged at the normal rate from the first month. The pickup and options are paid at the rate in force.
• It is reserved for a first subscription, once per household: it cannot be used twice with the same account, the same bank card or the same pickup address. Eligibility is checked definitively at the signed check-in; the order summary shows the offer only subject to that check.
• It requires a saved bank card and a 3-month storage commitment (section 11). In case of early return, the monthly payments remaining until the end of the commitment remain due.
• The 1 € amount is charged on the day of the check-in; the first monthly payment at the normal rate is charged one month later, then every month.
• AzurStock may suspend or time-limit the offer at any time; an order confirmed while the offer is displayed benefits from it if eligible.

The online estimate relies on the standard volumes of our catalogue and on your declarations: it is indicative. What counts is the volume measured at your home.

Guaranteed price from photos: you may send us photos of your belongings from the booking flow or from your customer space. If AzurStock validates a guaranteed volume, it becomes the reference for your pickup and is notified to you with its conditions; until a validation is notified, the estimate remains indicative. Uploading photos does not amount to a guarantee.

Tolerance: at check-in, the measured volume is compared with the reference (guaranteed volume, otherwise estimated volume). If it exceeds the reference by more than 10 %, a new price (volume and monthly fee) is presented to you and your explicit acceptance, materialised by your signature, is required before anything is loaded; you may also remove items, which stay with you, or give up the pickup (section 12). Within the tolerance, the price corresponding to the measured volume appears on the inventory you sign.

The quoted price is maintained during the quote's validity period (7 days) even if the grid changes in the meantime.

You must be present for the whole duration of the pickup. The team performs the inventory with you, item by item:

• each item is photographed, labelled (unique code), described (category, condition, declared contents for boxes) and measured; an item without a photo cannot be taken;
• the volume of each item is recorded from its dimensions (length × width × height in centimetres, rounded up to the centimetre, volume rounded up to the hundredth of a m³), from the format of a AzurStock box (S, M, L, wardrobe) or from the catalogue's standard volume; the source of the volume is shown for each item;
• a composite item (for example a dismantled bed) is counted as the sum of its parcels;
• the total (measured volume, billed volume, monthly fee) is displayed live and compared with the reference;
• before anything is loaded, the team presents you with the final volume and price; you accept them or remove items;
• you sign the inventory on the team's screen. You may add reservations (condition of an item, disagreement) as free text: they are time-stamped and kept with the inventory;
• an immutable record (items, labels, volumes, condition, accepted price, reservations, signature) is stored and the PDF of the signed inventory is emailed to you and remains available in your customer space.

The billed volume is computed by our servers from the inventory: sum of the items present, then rounding up to the next 0,5 m³, then the 3 m³ minimum. It is shown in your customer space together with the volume actually stored and the date of the next change.

• Items reserved for a delivery or out for delivery: counted until they are actually handed over.
• Volume increase (additional pickup): applied immediately, pro rata for the current billing period.
• Volume decrease (partial delivery): applied from the next billing period; the date and the new monthly fee are shown to you.
• Adjustment by AzurStock (measurement error found, re-measurement): always justified, logged and notified; you may dispute it through the messaging of your customer space.

The storage subscription starts when the inventory is signed, on the billed volume (section 8), with the enhanced insurance if you chose it. The first monthly payment is charged on that day (or 1 € under the launch offer), then every month on the same date, on the saved card. There is no pro-rating of the first month.

By accepting these Terms and saving your card, you authorise AzurStock to charge the monthly payments and the services ordered from your customer space (delivery, additional pickup, return, options), which are paid immediately when ordered. Your bank may require strong authentication: you are then invited to confirm it before validation.

Invoices are issued by our payment provider in the name of Valentin Resin EI (AzurMove) and are available in your customer space (Invoices page), where you can also update your card.

Commitment and notice: initial commitment of 3 months from the start, then a 1-month notice period (section 11).

Under a business contract, the price and invoicing terms are those of the contract.

From your photo inventory, you select the items to receive; the others remain in storage. A delivery is a one-off service (49 €), paid when ordered. The delivery address must be within the service area; otherwise we prepare a long-distance quote.

New address: an address you have never used is confirmed with a code sent by SMS to your known number; an alert email containing a cancellation link valid for 24 hours is also sent to you. These safeguards prevent a third party with access to your account from diverting your items.

Monday round: standard deliveries are grouped on Mondays. A request validated (payment confirmed) before Friday at 11:59 pm, Paris time, is scheduled for the following Monday, subject to the round's capacity; otherwise for the next available round. If that Monday is a public holiday, the round is moved to the next business day; the cut-off does not change. The date and the slot (morning or afternoon) are confirmed with your request and reminded the day before.

Express: for + 150 €, the delivery is scheduled within 2 business days (Saturdays, Sundays and French public holidays excluded); a request validated after 18:00, at a weekend or on a public holiday is counted from the next business day. Express is not offered for the first pickup.

Handover: items are handed over in person to the account holder, who checks each item, states any reservations and signs on the team's screen; a proof photo is taken. Handover to a third party (neighbour, caretaker, representative) is not offered. A delivered item leaves your inventory; an item that could not be delivered (absence, inaccessible address) returns to the warehouse and the delivery is rescheduled with you.

Additional pickup: you may add belongings from your customer space; the request follows the pickup grid, is paid when ordered and is scheduled like a delivery (round or express); the volume is updated after check-in.

The storage contract is concluded for an indefinite term, with an initial commitment period of 3 months from the signature of the inventory.

You end the subscription by requesting the full return of your items from your customer space (section 4.4). The subscription ends on the later of the following two dates: the end of the commitment period, or one month after your request (notice period). That date is shown to you before confirmation, and the monthly payments due until then remain due even if the return takes place earlier.

The full return is scheduled like a delivery (round or express). If you cancel the return request before it is assigned to a round, the subscription simply continues.

The subscription ends only through a full return (or termination by AzurStock, below). A partial delivery that would empty your space is flagged before validation: in that case, prefer a full return; otherwise the minimum volume remains billed until the subscription ends.

AzurStock may terminate the contract with one month's written notice, in particular if it ceases the activity; your items are then returned to you free of return charges.

As long as a request (pickup, delivery, return) is not yet assigned to a round, you may cancel it from your customer space: the amount paid for that request is refunded in full to the payment method used, and any reserved items become available again. Your customer space shows, for each request, whether self-service cancellation is still possible.

Once the request is assigned to a round, contact us (messaging of your customer space or contact@azurstock.fr): we postpone or cancel it with you. No fee that does not appear in these Terms is charged to you; if you are absent or the address is inaccessible on the day of the intervention, the service is rescheduled.

If AzurStock cannot perform an intervention (vehicle, weather, event preventing access), it informs you as soon as possible and offers a new date; you may prefer cancellation and a full refund of the service concerned.

A request whose payment is not completed is cancelled automatically (the payment link is valid for 24 hours).

The following are never accepted:

• flammable, explosive, corrosive, toxic or pressurised products (gas cylinders, fuel, aerosols, paints, damaged batteries);
• weapons, ammunition, narcotics and any item whose possession is unlawful;
• perishable goods, food, drinks, plants, live or dead animals;
• wet, mouldy, dirty or infested items (insects, rodents, bed bugs), mattresses and textiles showing signs of infestation;
• cash, securities, jewellery, precious metals, valuable works of art, irreplaceable original documents (identity papers, deeds, wills) and data media without a backup;
• items whose unit value exceeds the applicable cover limit (section 14), unless agreed in writing beforehand;
• oversized or very heavy items (piano, safe, etc.) without prior review;
• vehicles and motorised equipment, including their tanks.

AzurStock takes care of your items as a professional: warehouse closed to the public, access restricted to the team, identified items, a log of every movement, photos on entry.

Included cover: in case of loss, theft or damage occurring while the items are in our care (transport and storage), AzurStock compensates you up to 3 000 € per customer, for all items entrusted together. Enhanced insurance option: this limit is raised to 10 000 € for + 9 € per month (option chosen at the order, applied for the whole subscription).

Compensation is set at the replacement value of the item on the day of the loss, less wear, on supporting evidence (invoice, photos, appraisal); the signed inventory, its photos and the condition recorded on entry serve as reference. Excluded items (section 13) and sentimental value are not compensated.

Not covered: damage resulting from an inherent defect of the item, its wear, insufficient packing done by you, undeclared box contents, normal variations of temperature and humidity for the sensitive items mentioned in section 13, or force majeure. AzurStock is not liable for delays due to external events (weather, traffic, local events, strikes).

AzurMove holds professional liability and operating liability insurance covering its activity, including the goods entrusted to it: professional liability up to 50 000 € per claim, operating liability up to 5 000 000 € per claim. A certificate of insurance is provided on simple request. Compensation under this insurance is paid within the limits and conditions of the policy.

AzurStock's liability under this contract is in any event limited to the above amounts, without prejudice to the rights the law grants you as a consumer.

At pickup, the condition of each item is recorded with you and your reservations are written on the signed inventory.

At delivery or return, check each item in the presence of the team; reservations (missing or damaged item) are noted on the signed record, with photos. Without reservations at handover, any claim must reach us in writing (messaging of your customer space or contact@azurstock.fr), with reasons and supporting evidence, within ten calendar days of the handover.

We acknowledge receipt and reply within thirty days. An item reported missing is investigated by reconciling label scans, photos and recorded movements.

If a payment fails, a new attempt is made and reminders are sent to you on day 1, day 3 and day 7 with a link to settle. After seven days unpaid, the subscription is flagged as past due: new requests (delivery, return, additional pickup) are suspended until the situation is settled; your inventory remains visible and storage continues to be due.

AzurStock has a right of retention over the entrusted items until the amounts due are paid. In case of persistent non-payment, we send you a formal notice in writing; failing settlement within the stated period, the contract may be terminated for your fault and the items may only be disposed of under the conditions provided by law, after prior information; no sale is automatic.

Personal data (identity, addresses, inventory photos, signatures, payments, messages) are processed in accordance with the privacy policy, available from the footer of every page. Contract data (inventory, photos, signed records) are kept for the periods stated there, in particular to handle claims.

If you are a consumer, you have fourteen days from the confirmation of your pickup order to withdraw without giving any reason, by sending us an unambiguous statement (email to contact@azurstock.fr or the form in the appendix). The refund is made no later than fourteen days after we receive your decision, to the payment method used.

If you choose a pickup date before the end of this period, you expressly ask us to start the service before it expires. If you withdraw after the service has started, you owe us an amount proportional to the service provided until you notified your decision (travel carried out, days of storage elapsed); a pickup or delivery service fully performed with your agreement can no longer be withdrawn from.

The same period applies to services ordered from your customer space (delivery, additional pickup, return), with the same consequences if they are performed before it expires. Independently of this right, you may cancel any request not yet scheduled under section 12, and end the subscription under section 11.

For any question or complaint: messaging of your customer space, email contact@azurstock.fr, telephone 07 56 99 29 60.

Any complaint must first be sent to us in writing (messaging of your customer space, email or post). If our written answer does not satisfy you, or failing an answer within one month, you may use a consumer mediator free of charge (article L.612-1 of the French Consumer Code); the mediator's contact details are provided with our written answer to your complaint. The request to the mediator must be made within one year of your written complaint.

These Terms are governed by French law. Any dispute falls within the jurisdiction of the courts of Grasse, subject to the rules protecting consumers: as a consumer, you may also bring the case before the court of the place where you lived when the contract was concluded or when the harmful event occurred.

The records of our systems (time stamps, on-screen signatures, photos, audit logs) are evidence between the parties, unless proven otherwise.

If any provision of these Terms is held invalid, the others remain in force.

These Terms are written in French; the English translation is provided for information and the French version prevails.

(Complete and return this form only if you wish to withdraw from the contract.)

To Valentin Resin EI (AzurMove – AzurStock), 1460 chemin des Terriers, 06600 Antibes, contact@azurstock.fr:

I hereby give notice that I withdraw from my contract for the provision of the following service: ordered on … / reference … ; name of consumer: … ; address of consumer: … ; signature of consumer (only if this form is notified on paper): … ; date: … .