How our door-to-door storage works, in 4 steps
You never travel: we come to you, measure with you and deliver on a Monday.
- Pickup at your address, from €89
- Photo inventory of every item
- Deliveries on the Monday round
- 3-month minimum term, 1-month notice
numéro number 01The process
How does storage with home pickup work?
One appointment at your home. Everything else happens online, in your client area.
You estimate your volume online
Pick a typical home or tick your furniture. The volume and a price range appear straight away, with no account.
- The volume catalogue is the same for you and for the team.
- A range of −10% to +15% always comes with the estimated price.
- You book the pickup on a Monday round and pay online. Storage starts when you sign the inventory.
Your estimate is kept for 7 days, then recalculated with the current price list.
We come to you and measure together
On the day, the AzurMove team counts every item with you. The total updates live on their screen.
- Each item is measured: by its dimensions, the size of an AzurStock box or the catalogue volume.
- You pay for the measured volume. If it exceeds your estimate by more than 10%, the new price is shown before anything is loaded.
- You accept, you remove items, or you call it off: nothing leaves without your signature.
You sign the inventory on the team’s screen, with any reservations you have.
Every item is labelled, photographed and stored
Every item gets a label with a unique code and at least one photo. Your inventory appears in your client area, and an email lets you know.
- One label, one photo, one location: every move is scanned and recorded.
- The signed inventory is emailed to you as a PDF.
- Your monthly fee follows the measured volume, rounded up to the next half cubic metre, with a 3 m³ minimum.
The warehouse is closed to the public, and its address is never published.
You choose what comes back
From your inventory, tick a box, a bike or all the furniture. We deliver on an upcoming Monday round, subject to space.
- €49 per delivery, however many items it includes. The rest stays in storage.
- A new delivery address is confirmed with a code sent by text.
- On delivery, you check each item and sign. Your inventory and monthly fee are updated.
You can also add belongings later: an extra pickup follows the same price list.
numéro number 02The m³
The m³, checked from estimate to loading
The cubic metre is the only unit that matters. You see it at every step, before you sign.
Estimate
Worked out online from the shared catalogue, with a range of −10% to +15%. It remains indicative.
Check at your home
On pickup day, every item is measured with you. Your monthly fee is worked out from that measured volume.
Photo inventory
Every item is photographed and labelled. The signed inventory is the record, for you and for us.
Agreement before loading
If the measured volume exceeds the estimate by more than 10%, a new price is shown to you. With a price guaranteed from photos, any excess needs your agreement.
- Estimated online
- 8 m³
- 1-bedroom flat, indicative volume
- Measured at home
- 8.3 m³
- Within the 10% tolerance
- Billed
- 8.5 m³
- Rounded up to the next 0.5 m³, 3 m³ minimum
- Monthly fee
- €161.50per month
- 8.5 m³ × €19
numéro number 03The Monday round
When do we come to you?
We group pickups and deliveries on Mondays. Fewer trips, and one delivery price however many items you ask for.
Cut-off
Friday, 11:59 pm
Request confirmed (payment received) before this time.
Round
The following Monday
Pickups and deliveries confirmed before the cut-off, subject to space on the round.
Express option
Delivery within 2 working days — €150 extra. Not available for the first pickup.
Cut-off on Friday at 11:59 pm
Any request confirmed before then, Paris time, goes out the following Monday, subject to space. After that, it joins the next round, also subject to space.
A confirmed slot
Morning or afternoon: we confirm your slot with the request, then remind you of it the day before.
Express, when it is urgent
For a delivery or an extra pickup, express comes within two working days, for €150 extra. The request must be confirmed on a working day before 6 pm. The first pickup always follows the Monday round.
Bank-holiday Monday
The round moves to the next working day. The exact date is in your confirmation.
numéro number 04Deliveries and full return
How do I get my things back?
Some items first, then everything else: every return is requested from your client area.
Partial delivery
€49 per delivery, however many items it includes. From the next billing period, your monthly fee follows the remaining volume, with a 3 m³ minimum.
Adding belongings
An extra pickup follows the pickup price list, from €89. The volume is updated after the inventory.
Full return
It follows the pickup price list and ends the subscription. It ends on the later of two dates: end of minimum term (3 months) or end of notice (1 month).
No set-up fees, no cancellation fees.
numéro number 05Refused items
Which items do we not take?
For the safety of the warehouse and your belongings, some items are refused on pickup day. The full list is in our terms and conditions.
What we refuse
- Flammable, hazardous or pressurised products
- Perishable food, plants, animals
- Damp, mouldy or infested items
- Cash, jewellery, irreplaceable documents
- Oversized items without a prior review (piano, safe)
numéro number 06Questions
Questions about home pickup
Can I come and see my belongings?
No, and that is deliberate: the warehouse is not open to the public and its address is never published. Your photo inventory replaces the visit, and you ask for an item from your client area.
How long does the pickup take?
It depends on the volume, the floor and the access. We remind you of your slot, morning or afternoon, the day before.
Do I need to be there on pickup day?
Yes, for the whole pickup: you confirm the volume and sign the inventory. If nobody is there, we rebook the pickup with you.
Who collects my belongings?
The AzurMove teams. They carry out AzurStock’s pickups, rounds and deliveries.
Included cover, limits, the enhanced option and exclusions: every answer about insurance is in our FAQ.
numéro number 07See also
Find out more
Storage prices per m³
Storage, pickup, deliveries and options.
Work out the volume of my furniture
Room by room or item by item.
Towns served in the Alpes-Maritimes
Postcodes, zones and surcharges.
Frequently asked questions about storage
Security, climate, insurance, commitment.
Start with your volume
A few minutes are enough for a first estimate, with no account. The estimate is free and without obligation.